Frequently Asked Questions

Genuine Parts & Technical Quality

Do you use genuine BMW parts? Yes. We use either genuine BMW components or OE-equivalent parts to ensure your vehicle performs to manufacturer standards with no compromise in reliability or longevity.

Can you update my BMW’s digital service history? We can. Our team updates your digital service records during each visit, ensuring your maintenance history is comprehensive, accurate, and fully aligned with BMW requirements.

Do you service electric and hybrid BMW models? Yes. We service and maintain all BMW models, including electric and hybrid vehicles. Our technicians are trained in high-voltage systems and use appropriate safety and diagnostic protocols.

Booking, Quotes & Appointments

Can I request a quote before booking? Certainly. We offer no-obligation estimates via our website, by phone, or in person. Estimates are tailored to the specific requirements of your vehicle.

How can I book an appointment? Appointments can be arranged by calling us directly or via email. We aim to confirm all bookings promptly.

Do you offer collection and delivery? Yes. Local collection and delivery is available on request. Please notify us when scheduling your appointment, and we will confirm availability.

Can I wait while my car is serviced? Yes. We offer a comfortable waiting area with refreshments. For longer or more complex jobs, we will keep you informed throughout your vehicle’s time with us.

Vehicle Maintenance & MOT

Do you offer MOTs? We coordinate MOTs through a trusted third-party testing centre and manage the booking on your behalf, ensuring quality and compliance without added inconvenience.

Do you reset service lights after repairs? Always. Relevant service indicators are reset as part of our post-service procedures, and we ensure all diagnostic records are clear and up to date.

Can you update the BMW key with service history? Yes. We use a dedicated BMW key reader to access and update digital service records stored within your vehicle’s key. This ensures that service information remains synchronised and accessible both in the vehicle and across official BMW systems.

Customer Care & Warranty Confidence

Will my BMW’s warranty remain valid? Yes. By adhering to BMW’s servicing schedules, using approved components, and accurately recording all maintenance, we ensure your manufacturer warranty remains fully intact.

Can you explain fault codes or technical reports? We believe in complete transparency. Our technicians will take the time to explain any findings in plain language and discuss available options before proceeding with any repair work.